Branded customer support teams from Nepal.
Voice, chat, email and ticketing teams trained on your products, brand voice and SLAs — operating from our supervised Kathmandu office in any timezone.
Who this is for and what we deliver.
- SaaS, ecommerce and digital brandsTeams scaling beyond founder-led support who need professional first-line support and ticket triage.
- Service businesses with high volumeProperty managers, hospitality groups, healthcare practices and trades that need consistent customer service.
- Companies extending operating hoursBrands moving from business-hour support to evening, overnight or 24/7 coverage.
- Brand-trained agentsWe onboard your team on your tone of voice, product knowledge, escalation paths and SLAs.
- Multi-channel platformsZendesk, Intercom, Gorgias, Freshdesk, HubSpot Service, Salesforce, Five9, Aircall — and many more.
- Performance reportingCSAT, FRT, SLA, AHT, deflection rates — reported weekly with monthly business reviews.
- Team leads & QADedicated team leads run side-by-side coaching, call scoring and continuous training.
Common tasks our teams handle.
A clear, structured workflow.
Tell Us Your Need
Share the role, scope, tools, KPIs, and your operating hours. We respond within one business day.
Recruit & Vet
Our team sources, screens, and assesses candidates against your exact criteria — English, technical, behavioural.
Shortlist & Interview
Meet 3–5 final candidates over video. Pick the people you'd hire if you were sitting in Kathmandu yourself.
Onboard & Equip
We issue the local employment contract, set up the workstation, accounts, tooling and structured training.
Daily Collaboration
Your hire works from our supervised Kathmandu office, on your tools, in your timezone — reporting to you.
Manage & Scale
We handle HR, payroll, IT, performance reviews and replacements. Add seats whenever you're ready to grow.
Why overseas companies choose Bliss.
Secure & Compliant
NDA-bound staff, ISO-aligned processes, role-based access and monitored endpoints.
Timezone Aligned
Day, evening or overnight Nepal shifts to match your business hours every day.
Office-Based Delivery
Supervised, equipped and accountable — not a remote-only freelance model.
Premium Talent
Top-of-market Nepalese professionals with English fluency and global exposure.
Replacement Guarantee
If a hire isn't right within the first 90 days, we replace at no extra cost.
Scale With Confidence
Start with one role and grow into a managed function — one partner, one invoice.
Office-based. Supervised. Timezone-aligned.
Managed Office
Your team works from our supervised Kathmandu HQ — equipped, networked and secure. No remote-only model.
Timezone Aligned
Day, evening or overnight Nepal shifts to match AEST, GMT, EST, PST, GST or CET business hours.
Security & Supervision
NDA-bound staff, role-based access, monitored endpoints, 24/7 CCTV and on-site team leads.
Trained & Supported
Structured onboarding, role-specific training, performance reviews and HR support — all included.
The structural advantage of hiring from Nepal.
Over 500,000 graduates produced annually with English as the medium of higher education.
Strong cultural alignment with Western working styles — warm, respectful, low-attrition workforce.
Significant cost advantage versus onshore hires while staying ahead of saturated outsourcing markets.
Timezone position enables real overlap with Australia, the Middle East, the UK and Europe — and full overnight shifts for North America.
Frequently asked questions.
Request Staffing Support
Tell us your role, scope and operating hours. We'll propose a tailored offshore team — no commitment, no pricing surprises.