Hire a Customer Support Officer from Nepal.
Brand-trained support agents handling voice, chat, email and ticketing — operating from our supervised Kathmandu office in any timezone.
Who this is for and what we deliver.
- SaaS and digital brandsTeams scaling beyond founder-led support who need professional first-line support.
- Ecommerce and DTC brandsBrands needing 24/7 support, order processing, returns and customer service.
- Service businesses with high volumeProperty managers, hospitality, healthcare and trades needing reliable customer service.
- Customer empathyHires selected for warmth, patience and a genuine service mindset.
- Voice and toneNeutral English with brand-voice training and continuous call scoring.
- Tool fluencyZendesk, Intercom, Gorgias, Freshdesk, HubSpot Service, Salesforce and more.
- ResilienceTrained on de-escalation, difficult conversations and structured escalation.
Tasks this role can handle.
A clear, structured workflow.
Tell Us Your Need
Share the role, scope, tools, KPIs, and your operating hours. We respond within one business day.
Recruit & Vet
Our team sources, screens, and assesses candidates against your exact criteria — English, technical, behavioural.
Shortlist & Interview
Meet 3–5 final candidates over video. Pick the people you'd hire if you were sitting in Kathmandu yourself.
Onboard & Equip
We issue the local employment contract, set up the workstation, accounts, tooling and structured training.
Daily Collaboration
Your hire works from our supervised Kathmandu office, on your tools, in your timezone — reporting to you.
Manage & Scale
We handle HR, payroll, IT, performance reviews and replacements. Add seats whenever you're ready to grow.
Why overseas companies choose Bliss.
Save Founder Time
Hand off recurring tasks so you focus on growth, strategy and customers.
Support Business Growth
Add reliable execution capacity without onshore hiring overhead.
Higher Quality Output
Trained, supervised, full-time staff outperform freelance and gig workers.
Secure & Accountable
NDA-bound, office-based and managed by Bliss — not a freelancer with no oversight.
Timezone Aligned
Day, evening or overnight Nepal shifts to match your business hours.
Replacement Guarantee
If a hire isn't right within the first 90 days, we replace at no extra cost.
Office-based. Supervised. Timezone-aligned.
Managed Office
Your team works from our supervised Kathmandu HQ — equipped, networked and secure. No remote-only model.
Timezone Aligned
Day, evening or overnight Nepal shifts to match AEST, GMT, EST, PST, GST or CET business hours.
Security & Supervision
NDA-bound staff, role-based access, monitored endpoints, 24/7 CCTV and on-site team leads.
Trained & Supported
Structured onboarding, role-specific training, performance reviews and HR support — all included.
The structural advantage of hiring from Nepal.
Over 500,000 graduates produced annually with English as the medium of higher education.
Strong cultural alignment with Western working styles — warm, respectful, low-attrition workforce.
Significant cost advantage versus onshore hires while staying ahead of saturated outsourcing markets.
Timezone position enables real overlap with Australia, the Middle East, the UK and Europe — and full overnight shifts for North America.
Frequently asked questions.
Request this role
Tell us your scope, tools and operating hours. We'll shortlist final candidates within two to three weeks.